{"id":219,"date":"2026-08-11T23:26:10","date_gmt":"2026-08-11T20:26:10","guid":{"rendered":"https:\/\/new.carinonatural.com\/terms-conditions\/"},"modified":"2026-10-15T15:20:42","modified_gmt":"2026-10-15T12:20:42","slug":"terms-conditions","status":"publish","type":"page","link":"https:\/\/carinonatural.com\/en\/terms-conditions\/","title":{"rendered":"Terms and conditions"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Terms and conditions of Carino Natural EOOD for the use of the online shop www.carinonatural.com and for purchasing goods through it.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">I. Subject<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Art. 1. These Terms and Conditions govern the relationship between Carino Natural EOOD, UIC 205916942, hereinafter referred to as the SUPPLIER, and the customers, hereinafter referred to as USERS, of the online shop www.carinonatural.com, hereinafter referred to as the SITE.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Art. 2. (1) Acceptance of these Terms and Conditions by the Users of the Site is a mandatory condition for concluding a sales contract between the Supplier and the respective User and for delivering the ordered goods.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">(2) By registering successfully on the Site and placing an order, or by placing an order through the Site\u2019s interface as a \u201cguest\u201d, the User creates an irrebuttable presumption that:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n\n<li>The User has read the Terms and Conditions before accepting them. By ticking the box \u201cI have read and accept the Terms and Conditions\u201d, the User makes an electronic statement within the meaning of the Electronic Document and Electronic Signature Act, declaring that they are familiar with and accept these Terms and Conditions.<\/li>\n\n\n<li>The User has made a proposal (offer) to conclude a distance sales contract on the terms shown on the Site (product, characteristics and price).<\/li>\n\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">(3) The Supplier reserves the right to update and amend these Terms and Conditions. The amended Terms and Conditions may be relied on against Users from the moment they are published on the Site. Where we consider a change to be material to you, we may notify you expressly, but responsibility for periodically checking the content of the Terms and Conditions lies with the User.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">II. Supplier details and supervisory authorities<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Art. 3. Information under the Electronic Commerce Act and the Consumer Protection Act:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n\n<li>Name of the Supplier: Carino Natural EOOD;<\/li>\n\n\n<li>Registered office and address of management: 15 Dimitar Yablanski St., entrance A, floor 3, apt. 22, Vitosha residential area, Vitosha district, Sofia 1700;<\/li>\n\n\n<li>Business address and address for consumer complaints: 15 Dimitar Yablanski St., entrance A, floor 3, apt. 22, Vitosha residential area, Vitosha district, Sofia 1700;<\/li>\n\n\n<li>Correspondence: e-mail: contact@carinonatural.com<\/li>\n\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Supervisory authorities:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Consumer Protection Commission<br>Address: 1 Vrabcha St., floors 3\u20135, Sofia 1000<br>tel. 02\/933 0565, fax 02\/9884218<br>hotline: 0700 111 22<br>Website: www.kzp.bg<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Commission for Protection of Competition<br>18 Vitosha Blvd., Sofia 1000<br>Phone: (02) 935 61 13<br>Fax: (02) 980 73 15<br>Website: www.cpc.bg<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Online dispute resolution platform.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">III. About the Site<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Art. 4. (1) The Site is an online shop available at www.carinonatural.com, through which Users can conclude contracts for the sale and delivery of the goods offered on the Site, including to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n\n<li>Register and create an account to browse the Site and use the additional information services;<\/li>\n\n\n<li>Place purchase orders as \u201cguests\u201d of the Site, without first creating a customer account;<\/li>\n\n\n<li>View the goods, their characteristics, prices and delivery terms;<\/li>\n\n\n<li>Conclude contracts for the sale and delivery of the goods offered on the Site;<\/li>\n\n\n<li>Receive information about new goods offered on the Site;<\/li>\n\n\n<li>Make electronic statements in connection with concluding or performing contracts with the Supplier through the interface of the Site.<\/li>\n\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">(2) Under a sales contract concluded with a User, the Supplier undertakes to deliver the goods and transfer their ownership to the User, in accordance with this document.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">(3) Users pay the Supplier the price of the delivered goods as stated on the Site and in these Terms and Conditions. The prices shown are final and include VAT and all other applicable taxes and fees.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">(4) The Supplier may change the prices on the Site unilaterally; a price change applies only to contracts concluded after it is published on the Site.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">(5) The prices under para. 3 do not include delivery costs, which are charged to and paid by the User in addition to the sale price of the products, according to the courier company\u2019s rates. Delivery costs depend on the number of products ordered, their volume and weight.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Art. 5. The User and the Supplier agree that all statements between them concerning the conclusion and performance of the sales contract may be made electronically, by electronic statements within the meaning of the Electronic Document and Electronic Signature Act and the Electronic Commerce Act.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">IV. Registration to use the online shop and conclusion of a sales contract<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Art. 6. (1) To use the online shop to conclude sales contracts, the User may register as a customer by entering their personal details (or the details of a legal entity) and a username and password of their choice for remote access. The User may also conclude a sales contract without registering \u2013 through the \u201cguest\u201d checkout. In that case these Terms and Conditions still apply.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">(2) The username and password for remote access are chosen by the User through online registration on the Supplier\u2019s site, following the procedure and steps described there and the site\u2019s interface. When registering on the Site or placing an order, the User undertakes to provide true and up-to-date details, and to update the details in their registration or order promptly if they change.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">(3) By pressing the \u201cPlace order\u201d button, the User declares that they have read and are familiar with these terms and conditions, agree with their content and the rights and obligations arising from them, and state their wish to order and buy the goods in their shopping cart.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">(4) After the User places an order, the Supplier confirms it by e-mail to the address the User provided. The contract is considered concluded only once the order is confirmed, at which point the Supplier becomes obliged to arrange delivery of the ordered goods to the address the User provided. An earlier message from the Supplier that the order has been registered on the site does not mean it has been accepted or confirmed, nor does it commit the Supplier to fulfil it. If the Supplier fails to confirm the order but sends the ordered goods in good time, the contract is considered concluded on the date the goods are dispatched through the courier company.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">(5) The Supplier may refuse to fulfil an order placed by the User, and will notify the User of this. Refusing an order creates no liability or further obligation for either party towards the other in connection with the order (other than refunding any price already paid), and neither party may claim compensation from the other for its cancellation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">(6) The Supplier is not obliged to arrange transport of ordered goods to an address outside the Republic of Bulgaria, or to an address Bulgarian courier companies do not deliver to.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">(7) The Supplier and the User conclude a separate sales contract for each item ordered, even though the items are chosen in a single electronic statement and placed through the Site\u2019s interface as one order. The Supplier may deliver the goods ordered under the separate contracts together and at the same time.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">(8) The User pays the price under the separate sales contracts in one go \u2013 by bank card when placing the order, or cash on delivery when the goods arrive.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">(9) If the User chooses cash on delivery, payment is made to the licensed courier at the time of delivery. If the User chooses to pay by bank card, payment is made online when placing the order, through a licensed payment service provider.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">(10) A User who wants an invoice must provide all the information required by law to issue it and must state expressly that they want one.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">(11) Unless the User and the Supplier have expressly agreed a delivery time, goods are delivered within 3 to 7 business days from the day after the Supplier confirms the order. The Supplier may change the delivery time unilaterally if circumstances would prevent timely delivery, in which case the Supplier notifies the User of the new time. The delivery time is considered met if the goods are ready to be handed to the User on the date set under the preceding rules.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">(12) If the Supplier cannot perform the contract because the ordered goods are out of stock, it must notify the User and refund any amounts paid within 14 business days of the date the order was registered. The Supplier may, at its discretion, make partial deliveries of the ordered goods, and the User agrees to accept partial performance at any time while the individual contract and these Terms and Conditions are in force.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">(13) The goods ordered by the User remain the property of the Supplier until their sale price has been paid in full by the User.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">V. Labelling and guarantees<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Art. 7. The Supplier undertakes to comply with all requirements of Bulgarian law on the labelling, advertising and sale of goods through the Site.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Art. 8. Goods sold in the online shop carry the statutory guarantee of conformity with the sales contract under the Consumer Protection Act. The exception is certain categories of goods which by their nature cannot carry a guarantee, namely cosmetics.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Art. 9. Guarantee service does not include and does not apply to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n\n<li>A product used without following its instructions for use (if any) or the usual way of using that product.<\/li>\n\n\n<li>Damage caused by careless use, storage in an unsuitable environment, or use for purposes other than the product\u2019s intended purpose.<\/li>\n\n\n<li>Repair of damage caused by fitted parts, accessories or attachments other than those in the product\u2019s specification at the time of sale.<\/li>\n\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Art. 9. The Supplier does not guarantee that the ordered product will look exactly like the illustrative photographs of it published in the online shop. The Supplier is liable, and the product may be replaced, only where the difference materially affects the product in a way that reduces its usefulness or prevents its normal use \u2013 in such cases the User should notify the Supplier immediately of the issues found and, on request, provide photographs of them in order to be compensated. Minor scratches on the surface of the soaps or other insignificant defects are not grounds for a replacement.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">VI. Intellectual property<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Art. 10. (1) All content of the Site, including logos, graphics and texts as well as multimedia content, is the exclusive property of Carino Natural EOOD. The Supplier reserves all intellectual property rights relating to the site, whether the Supplier owns them or has lawfully acquired the right to use them. Users may not copy or distribute content from the Site.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">(2) The User may use the content of the Site for personal and non-commercial purposes only.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">(3) The User may freely share on social media a link to the Site or to a page on the Site, and this will not be considered a breach of para. 1.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">(4) Content from the Site may be used for commercial purposes only with the Supplier\u2019s written permission.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">VII. Special clauses applying to consumers<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Art. 11. The rules in this Section VII apply only to Users who, from the details given to conclude the sales contract or when registering on the Site, can be taken to be consumers within the meaning of the Consumer Protection Act. These Users are referred to below as \u201cUser-consumers\u201d.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Art. 12. (1) A User-consumer may withdraw from a distance or off-premises contract without giving a reason, without owing compensation or penalties and without paying any costs other than those provided for in Art. 54(3) and Art. 55 of the Consumer Protection Act, within 14 days from the date on which the consumer, or a third party other than the carrier indicated by the consumer, receives the goods \u2013 for a sales contract. For the withdrawal procedure, please read Annex 1 to these Terms and Conditions.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">(2) Users exercise their rights in respect of delivered goods separately for each sales contract. Exercising rights in respect of one delivered item does not affect the sales contracts for other goods. Where the User is a consumer within the meaning of the Consumer Protection Act, withdrawing from the sales contract for one item does not affect the sales contracts for the other goods delivered to the consumer.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">(3) If the User-consumer exercises the right of withdrawal, the products must be returned packed as they were received and without signs of use \u2013 on both the products and their packaging (if any). Together with the product and its packaging, the User-consumer must present the original receipt or invoice for the purchase. Cosmetic products (including soaps) that have been used cannot be returned. Any contact of a cosmetic product with the skin prevents its return, for hygiene reasons.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">(4) The right under para. 1 does not apply to products made to the User\u2019s individual specifications or clearly personalised according to the User\u2019s instructions (e.g. with a specified logo or a scent individually made to the User\u2019s choice).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Art. 13. A User-consumer who wishes to withdraw from the distance sales contract informs the Supplier of the decision before the period under Art. 13 of the Terms and Conditions expires. To exercise the right of withdrawal, the User-consumer may use the standard withdrawal form in Annex 2 to these Terms and Conditions or state the decision to withdraw unambiguously in another way. The User-consumer has exercised the right of withdrawal if they have sent the Supplier a message exercising that right before the period under Art. 12 expires.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Annex 1 \u2013 Information on exercising the right of withdrawal<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Standard withdrawal instructions:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Right to withdraw from a distance or off-premises contract. You have the right to withdraw from this contract within 14 days without giving any reason.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The withdrawal period is 14 days from:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n\n<li>a) for a sales contract where the goods are delivered at once: the date on which you, or a third party other than the carrier indicated by you, take possession of the goods;<\/li>\n\n\n<li>b) for a contract under which the consumer orders several goods in one order that are delivered separately: the date on which you, or a third party other than the carrier indicated by you, take possession of the last item.<\/li>\n\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">To exercise your right of withdrawal, you must inform us of your name, current address, phone number and e-mail address and of your decision to withdraw from the contract by an unambiguous statement sent to: contact@carinonatural.com. We will then promptly send you an e-mail confirming that we have received your withdrawal.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Whichever way you choose to exercise your right of withdrawal, you may use the attached standard withdrawal form (Annex 2 to the Terms and Conditions of Carino Natural EOOD for the use of the online shop).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To meet the withdrawal deadline, it is enough to send your message exercising the right of withdrawal before the withdrawal period expires.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Effects of withdrawal. If you withdraw from this contract, we will refund all payments we have received from you without undue delay and in any event no later than 10 business days from the date you inform us of your decision to withdraw. Refunds are made by bank transfer only.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Carino Natural EOOD may withhold the refund until it has received the goods back or until you have provided evidence that you have sent them back, whichever is earlier.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you have already received goods under the contract when you exercise your right of withdrawal, the following rules apply:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n\n<li>Please send or bring the goods back to the address they were sent from (or the relevant courier office) without undue delay and in any event no later than 14 days after the day you informed us of your withdrawal from this contract. The deadline is met if you send the goods back before the 14-day period expires.<\/li>\n\n\n<li>We accept returns only of goods in their original packaging, unused, in resaleable condition and without signs of use. Products that have been opened, tried or used cannot be returned, for hygiene and health reasons.<\/li>\n\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">You must bear the direct cost of returning the goods, so if you use a courier, the cost is yours.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To return goods for which you have exercised your right of withdrawal, you may use any licensed courier company or return them in person to our registered address.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Annex 2 \u2013 Standard withdrawal form<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">(complete and return this form only if you wish to withdraw from the contract)<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To: Carino Natural EOOD, UIC 205916942, registered office and address of management: 15 Dimitar Yablanski St., entrance A, floor 3, apt. 22, Vitosha residential area, Vitosha district, Sofia 1700, Bulgaria, e-mail: contact@carinonatural.com<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n\n<li>I\/We hereby give notice that I\/we withdraw from my\/our contract for the purchase of the following goods \u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026\u2026 \/description of the product(s)\/<\/li>\n\n\n<li>Ordered on \u2026\u2026\u2026..<\/li>\n\n\n<li>Received on \u2026\u2026\u2026..<\/li>\n\n\n<li>Name of consumer(s) \u2026\u2026\u2026\u2026<\/li>\n\n\n<li>Address of consumer(s) \u2026\u2026\u2026\u2026<\/li>\n\n\n<li>Signature of consumer(s) (only if this form is submitted on paper)<\/li>\n\n\n<li>Date \u2026\u2026\u2026\u2026<\/li>\n\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\/Delete as appropriate\/<\/p>","protected":false},"excerpt":{"rendered":"<p>\u041e\u0431\u0449\u0438 \u0443\u0441\u043b\u043e\u0432\u0438\u044f \u043d\u0430 \u201e\u041a\u0430\u0440\u0438\u043d\u043e \u041d\u0430\u0442\u0443\u0440\u0430\u043b\u201c \u0415\u041e\u041e\u0414 \u0437\u0430 \u043f\u043e\u043b\u0437\u0432\u0430\u043d\u0435 \u043d\u0430 \u0438\u043d\u0442\u0435\u0440\u043d\u0435\u0442 \u043c\u0430\u0433\u0430\u0437\u0438\u043d\u0430 www.carinonatural.com \u0438 \u0437\u0430 \u0438\u0437\u0432\u044a\u0440\u0448\u0432\u0430\u043d\u0435\u0442\u043e \u043d\u0430 \u043f\u043e\u043a\u0443\u043f\u043a\u0438 \u043d\u0430 \u0441\u0442\u043e\u043a\u0438 \u043f\u0440\u0435\u0437 \u043d\u0435\u0433\u043e. I. \u041f\u0440\u0435\u0434\u043c\u0435\u0442 \u0427\u043b. 1. \u041d\u0430\u0441\u0442\u043e\u044f\u0449\u0438\u0442\u0435 \u041e\u0431\u0449\u0438 \u0443\u0441\u043b\u043e\u0432\u0438\u044f \u0441\u0430 \u043f\u0440\u0435\u0434\u043d\u0430\u0437\u043d\u0430\u0447\u0435\u043d\u0438 \u0437\u0430 \u0440\u0435\u0433\u0443\u043b\u0438\u0440\u0430\u043d\u0435 \u043d\u0430 \u043e\u0442\u043d\u043e\u0448\u0435\u043d\u0438\u044f\u0442\u0430 \u043c\u0435\u0436\u0434\u0443 \u201e\u041a\u0430\u0440\u0438\u043d\u043e \u041d\u0430\u0442\u0443\u0440\u0430\u043b\u201c \u0415\u041e\u041e\u0414, \u0415\u0418\u041a 205916942, \u043d\u0430\u0440\u0438\u0447\u0430\u043d\u043e \u043f\u043e-\u0434\u043e\u043b\u0443 \u0437\u0430 \u043a\u0440\u0430\u0442\u043a\u043e\u0441\u0442 \u0414\u041e\u0421\u0422\u0410\u0412\u0427\u0418\u041a, \u0438 \u043a\u043b\u0438\u0435\u043d\u0442\u0438\u0442\u0435, \u043d\u0430\u0440\u0438\u0447\u0430\u043d\u0438 \u043f\u043e-\u0434\u043e\u043b\u0443 \u041f\u041e\u041b\u0417\u0412\u0410\u0422\u0415\u041b\u0418, \u043d\u0430 \u0435\u043b\u0435\u043a\u0442\u0440\u043e\u043d\u0435\u043d \u043c\u0430\u0433\u0430\u0437\u0438\u043d www.carinonatural.com, \u043d\u0430\u0440\u0438\u0447\u0430\u043d [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-219","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/carinonatural.com\/en\/wp-json\/wp\/v2\/pages\/219","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/carinonatural.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/carinonatural.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/carinonatural.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/carinonatural.com\/en\/wp-json\/wp\/v2\/comments?post=219"}],"version-history":[{"count":6,"href":"https:\/\/carinonatural.com\/en\/wp-json\/wp\/v2\/pages\/219\/revisions"}],"predecessor-version":[{"id":482,"href":"https:\/\/carinonatural.com\/en\/wp-json\/wp\/v2\/pages\/219\/revisions\/482"}],"wp:attachment":[{"href":"https:\/\/carinonatural.com\/en\/wp-json\/wp\/v2\/media?parent=219"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}