Terms & Conditions

  /  Terms & Conditions


to use online store and for making purchases of goods through it


Art. 1. These General Terms and Conditions are intended to regulate the relations between
"Carino Natural" EOOD, UIC 205916942, hereinafter referred to as in short SUPPLIER, and the customers hereinafter referred to as USERS, on the online store, www.carinonatural.com hereinafter referred to as SITE

Art. 2. (1) Acceptance of these General Terms and Conditions by the Users of the Site is a mandatory condition for the conclusion of a contract of purchase-sale between the Supplier and the respective User and for the performance for the delivery of the ordered goods.

(2)  The User, after successful registration of the Site and any order made by him or when an order is made through the interface of the site as a "guest", creates an irrebuttable presumption that:

    1. The User has read the General Terms and Conditions before accepting them. By marking the field (checkbox) "I have read the General Terms and Conditions and accept them" the User makes an electronic statement within the meaning of the Electronic Document and Electronic Signature Act, by which he declares that he is acquainted with these General Terms and Conditions and accepts them.
    2. The user has submitted a proposal (offer) for concluding a contract for distance purchase and sale, according to the conditions specified on the site (product, characteristics, and price).

(3)  The Supplier reserves the right to update and amend these General Terms and Conditions. The amended General Terms and Conditions may be opposed to the Users from the moment they are published on the Site. In case we believe that a certain change is significant for you, it is possible to notify you explicitly, but the responsibility for periodically checking the content of the General Terms and Conditions lies with the User.


Art. 3. Information according to the Electronic Commerce Act and the Consumer Protection Act

    1. Name of the Supplier: Carino Natural EOOD;
    2. Headquarters and address of management: Sofia, Zip code 1700, region Vitosha Zh.k. Vitosha, Str. Dimitar Yablanski 15., Enter. A, fl. 3, apt. 22.
    3. Address for exercising the activity and address for submitting complaints from consumers: Blagoevgrad and address of management: Sofia, Zip code 1700, region Vitosha Zh.k. Vitosha, Str. Dimitar Yablanski 15., Enter. A, fl. 3, apt. 22.
    4. Correspondence details: e-mail: contact@carinonatural.com
    5. Supervisors:

-Commission for Consumer Protection
Address: 1000 Sofia, 4A Slaveykov Square, 3rd, 4th, and 6th floors, 

phone 02/933 0565, fax 02/9884218
hotline: 0700 111 22 
Website: www.kzp.bg

-Commission for Protection of Competition
Sofia 1000, Blvd. "Vitosha" №18

Phone: (02) 935 61 13
Fax: (02) 980 73 15 
Website: www.cpc.bg

An online dispute resolution platform


Art. 4. (1) The site is an e-shop, available at www.carinonatural.com, through which the Users have the opportunity to conclude contracts for purchase and sale and delivery of the goods offered on the Site, including:

    1. To register and create an account to view the Site and use additional services to provide information;
    2. To submit purchase orders as "guests" of the Site, without prior creation of customer registration;
    3. To review the goods, their characteristics, prices, and delivery conditions;
    4. To conclude contracts for purchase and sale and delivery of goods offered by the Site;
    5. To receive information about new goods offered by the Site;
    6. To make electronic statements in connection with the inclusion or performance of contracts with a Provider through an interface on the page of the Site, Internet access

(2) By virtue of a contract concluded with the Users for purchase and sale of goods, The Supplier undertakes to deliver and transfer the ownership of the User, in accordance with the terms of this document.

(3) The Users pay to the Supplier the price of the delivered goods according to the price determined on the Site and these General Terms and Conditions. The announced prices are final and include VAT, as well as all other applicable taxes and fees.

(4) The Supplier has the right to unilaterally change the prices indicated on the Site, the price change is valid only for contracts concluded after its announcement on the Site.

(5) The prices under par. 3 no include transport costs for delivery, which are charged and paid by the User in addition to the selling price for the products, according to the prices approved by Econt Express EOOD, UIC 117047646, Transport costs depend on the number of ordered products, their volume and weight.

Art.5.  The User and the Supplier agree that all statements between them in connection with the conclusion and execution of the contract of purchase and sale may be made electronically and through electronic statements within the meaning of the Electronic Document and Electronic Signature Act and the Electronic Commerce Act.


Art.6. (1) To use the e-shop to enter into contracts for the purchase and sale of goods, The User can make a customer registration by entering his personal data (or data on a legal entity), as well as a username and password selected by him for remote access. The User can conclude a contract of purchase and sale without registration - through the order function as a "guest". In this case, these General Terms and Conditions remain applicable.

(2) The username and password for remote access are determined by the User, by making an online registration on the Supplier's website, according to the procedure and steps indicated in it, and following the interface of the site. When registering on the Site or at an order placed, The User undertakes to provide accurate and up-to-date data. The User undertakes to update the data in a timely manner in case of change, specified in your registration or order.

(3) Using the "Make an order" button, The User declares that he has previously read and is familiar with these general terms and conditions and is agrees with their content and the rights and obligations arising from them, and declares his desire to order and buy the goods described in the consumer basket.

(4) After an order made by the User, The Supplier confirms the order made by him by e-mail specified by the User. Only with the confirmation of the order, the contract is considered concluded and the Supplier has the obligation to organize the delivery of the order by the User goods to the address specified by the User. In the previous message from the Supplier for registration of the order on the site, there is no sense of the acceptance of the order or its confirmation, nor does it lead to a commitment for its execution. In case the Supplier fails to confirm the order, but in a timely manner sent the ordered goods, then the contract is considered concluded from the date of sending the goods through the company providing courier services.

(5) The Supplier has the right to refuse to fulfill an order made by the User, of which he notifies the latter. Refusal to execute an order does not lead to any liability or subsequent obligation of one of the parties in relation to the other in connection with the order (except for a refund of any price paid) and accordingly, neither party has the right to seek compensation from the other for its annulment.

(5) The supplier has no obligation to organize transport of ordered goods if an address outside the territory of the Republic of Bulgaria is indicated, or an address for which Econt Express EOOD does not provide courier services.

 (6) The Supplier and the Users conclude separate contracts for purchase and sale of the goods, requested by the Users, regardless of the fact that they have been selected with one electronic statement and are formed through the interface of the Site as a single order. The supplier can organize together and simultaneously the delivery of the goods ordered with the separate contracts for purchase and sale.

 (7) The User pays the price under the individual contracts of sale at once when ordering the goods - by cash upon their delivery.

(8) In case the User has chosen to pay for the goods by cash on delivery, the payment is made at the time of delivery by the licensed courier - Econt Express EOOD, UIC 117047646.

(9) If the User wants an invoice, is obliged to provide all necessary information in accordance with applicable law for its issuance and explicitly indicate, that wants one.

(10) In case the User and the Supplier have not explicitly set a delivery time, the delivery time of the goods is from 3 to 7 working days, as of the date following the day of confirmation of the order by the Supplier. The delivery time may be changed unilaterally by the Supplier in the presence of conditions and reasons, which would prevent its timely implementation, for which the Supplier notifies the User, indicating the new deadline. It is considered that the delivery term is observed if the goods are ready for delivery to the User on the date determined in accordance with the previous rules.

(11) In case the Supplier cannot fulfill the contract due to the fact that he does not have the ordered goods in stock, he is obliged to notify the User and to refund the amounts paid by him, if any, within 14 working days from the date on which the order is registered. The supplier has the right at its discretion to make partial deliveries of the total volume of ordered goods, such as the User agrees to accept partial performance at any time of the individual contract and these General Terms.

(12) The goods ordered by the User remain the property of the Supplier until their sale price is fully paid by the User.


Art.7 The Supplier undertakes to comply with all requirements established in the Bulgarian legislation regarding the labeling, advertising and sale of goods through the Site.

Art.8 The goods sold in the e-shop have a legal guarantee for compliance of the goods with the contract of sale, according to the CPA. An exception to this rule concerns certain categories of goods which, by their nature, there can be no guarantee, namely - soaps.

Art.10 Warranty service does not include and does not apply to:

    • A product that has been used without following the instructions in the instructions for use (if any) or the usual way of using the respective product.
    • Damage resulting from careless operation, storage in an unsuitable environment or use for purposes other than the intended use of the product.
    • Removal of damages resulting from installed parts, accessories and accessories other than the product specification at the time of sale.

Art.10 The Supplier does not guarantee full visual conformity of the ordered product with the illustrated photo material of the respective product, published on the e-shop. The Supplier is responsible and the product is subject to replacement only where the non-conformity substantially affects the product in a manner, reducing its usefulness or interfering with its normal use - in these cases the User should immediately notify the Supplier for the established remarks and upon request to provide photo material to the same to be compensated. Minor scratches on the surface of the soaps or other minor defects are not grounds for replacement.


Art.10.  (1) All content on the Site, including logos, graphics, and texts, as well as multimedia content, are the exclusive property of Carino Natural EOOD. The Supplier reserves all rights on intellectual property, related to the site, regardless of whether the Supplier is their owner or has acquired the right to use them in a lawful manner. Users are not allowed to copy or distribute the content of the Site.

(2) The User has the right to use the content of the Site only for personal and non-commercial purposes.

(3) The user has the right to freely post a link to the Site on social networks or to a directory placed on the Site, as this will not be considered a violation under para. 1.

(4) The use of content from the Site for commercial purposes is possible only with the written permission of the Supplier.


Art.11. The rules of this section VII of these General Terms and Conditions apply only to Users, for which according to the data specified for concluding the contract of purchase-sale or upon registration on the Site, it can be concluded that they are consumers within the meaning of the Consumer Protection Act. This category of Users is hereinafter referred to as "User-Consumer".

Art.12. (1) The user-consumer has the right to withdraw from the distance contract or from the contract off-site the commercial, without stating a reason, without paying compensation or penalty, and without paying any costs except for the costs provided for in Art. 54, para. 3 and Art. 55 of the CPA, within 14 days from the date of acceptance of the goods by the consumer or by a third face, other than the carrier and specified by the consumer - of a contract of sale. Regarding the cancellation procedure, please read Application № 1 to these General Terms and Conditions.

(2) The rights of the Users in connection with the delivered goods are exercised separately for each contract of purchase-sale. The exercise of rights in relation to goods delivered shall not affect and has no effect on contracts for the purchase-sale of other goods. In case the User has the quality of a consumer within the meaning of the Consumer Protection Act, the exercise of the right of withdrawal from the contract of purchase-sale of a particular good does not affect the contracts of purchase-sale of other goods delivered to the consumer.

(3) In case the User-consumer has exercised his right of withdrawal, then the refused products should be returned packaged in the way they were received and without traces of use - both on the products and on their packaging (in case, that there is one). Along with the product and its packaging, the User-consumer should present the original receipt or invoice for the purchase. Cosmetic products (including soaps) that have been used are non-refundable. Any contact of cosmetic products with the skin is an obstacle to their return due to sanitary and hygienic considerations.

(4) The right under para. 1 does not exist when it comes to products that are made according to individual specifications of the User or are explicitly personalized, according to his instructions (eg - with a specified logo or individually prepared fragrance selected by the User).

Чл. 13. In case the User-consumer wants to withdraw from the distance purchase-sale contract, he informs the Supplier about his decision before the expiration of the term under art. 13 of the General Terms and Conditions. To exercise his right of withdrawal, the User-consumer may use the standard withdrawal form according to Application № 2 to these General Terms and Conditions or to state unequivocally in another way his decision to withdraw from the contract. The user-consumer has exercised his right to withdraw from the contract if he has sent a notice to the Supplier for exercising the right of refusal before the expiration of the term under Art. 12,


Standard instructions for refusal:

  1. Right to withdraw from the contract at a distance or off-premises the commercial.
  2. You have the right to withdraw from this contract without giving any reason within 14 days.

III. The refusal term is 14 days from the date:

 (a) in the case of a contract of sale where the goods are delivered once: the date on which you or a third party other than the carrier and designated by you take possession of the goods;

 (b) in the case of a contract under which the consumer orders many goods in a single order, delivered separately: the date on which you or a third party other than the carrier and specified by you entered into possession of the last goods;

To exercise your right of withdrawal, you must notify us of your name, current address, telephone number, and e-mail address and of your decision to refuse the contract with an unequivocal statement by e-mail: contact@carinonatural.com. In this case, we will immediately send you an e-mail confirming receipt of the refusal.

Regardless of which way of exercising your right of refusal you decide to use, you can use the attached standard withdrawal form (representing Application № 2 to the General Terms and Conditions of Carino Natural EOOD for using the online store.

In order to comply with the refusal period, it is sufficient to send your notice of the exercise of the right of refusal before the expiry of the refusal period.

  1. Refusal action.

If you are refuse this contract, we will refund all payments we have received from you, without undue delay and in any case no later than 10 working days from the date, on which you inform us of your decision to refuse this contract. Refunds payments are made only by bank transfer.

Carino Natural EOOD has the right to postpone the refund until the goods are returned or until you provide us with evidence, that you sent back the goods, depending on which of the two events occurred earlier.

If at the time of exercising your right of refuse you have already received goods in connection with the contract, the following rules apply:

  1. We expect you to send us or return the goods to the address, from which they were sent (or the relevant courier office) without undue delay and in any case no later than 14 days after the day, in which you have informed us of your refusal from this contract. The deadline is considered met if you send us the goods back before the expiration of the 14-day term.

You must bear the direct cost of returning the goods, therefore, when using courier services - they should be at your expense.

For the return of goods in respect of which you have exercised your right of refusal from the contract, you can use the services of any licensed courier company, or return them in person to our management address.


(fill in and send this form only if you wish to refuse from the contract)

To: Carino Natural EOOD, UIC 205916942, with registered office and address of management: Bulgaria, Sofia, Zip code. 1700 region Vitosha Zh.k. Vitosha, Str. Dimitar Yablanski 15, Ent. A, fl. 3, apt. 22, email: contact@carinonatural.com

- I hereby notify/notify, that I refuse/refuse the contract concluded by me/us for the purchase of the following goods ……………………………………………………… / product description / products /

- Ordered on ……….....

- Received on ………

- Usernames …………

- User address …………

- Signature of the user (s) (only if this form is on paper)

- Date …………

/ Unnecessary is crossed out or deleted /


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